What Claude (Anthropic) with web search answered for telehealth platforms (medical clinics) on 2026-10-23

Claude (Anthropic) with web search claude-opus-5 asked 2026-10-23

Coverage: Claude (Anthropic) with web search. Other engines not included.

The question asked, verbatim: best telehealth platforms for medical clinics

Brands named, in the order the engine gave

1. Epic mentioned
   Your EHR's built-in module (athenaTelehealth, Epic video visits via MyChart, Tebra, eClinicalWorks healow, NextGen Virtual Visits).
2. Tebra mentioned
   Your EHR's built-in module (athenaTelehealth, Epic video visits via MyChart, Tebra, eClinicalWorks healow, NextGen Virtual Visits).
3. NextGen mentioned
   Your EHR's built-in module (athenaTelehealth, Epic video visits via MyChart, Tebra, eClinicalWorks healow, NextGen Virtual Visits).
4. Virtual mentioned
   Your EHR's built-in module (athenaTelehealth, Epic video visits via MyChart, Tebra, eClinicalWorks healow, NextGen Virtual Visits).
5. Doxy.me mentioned
   Doxy.me - the default for small and solo practices, and what I'd name if you want one thing that just works.
6. Zoom mentioned
   It beat Zoom on ease of use in practitioner reviews precisely because it's purpose-built for visits rather than meetings.
7. Zoom Workplace mentioned
   Zoom Workplace for Healthcare - worth it if your clinic already runs on Zoom for everything else.
8. Teladoc Health mentioned
   Teladoc Health (Solo platform) - for hospitals and systems needing cart-based specialty consults, tele-stroke, or inpatient virtual care alongside outpatient visits.
9. SimplePractice mentioned
   SimplePractice (~$49/month, includes 1:1 telehealth) or Healthie (~$19/month) - if you're behavioral health, nutrition, or another cash-pay-heavy specialty.
10. Healthie mentioned
    SimplePractice (~$49/month, includes 1:1 telehealth) or Healthie (~$19/month) - if you're behavioral health, nutrition, or another cash-pay-heavy specialty.
11. Practice Better mentioned
    (Practice Better (https://practicebetter.io/blog/best-hipaa-compliant-telehealth-platforms))
12. Doximity Dialer mentioned
    Doximity Dialer - not a full platform, but free, and the fastest way to do compliant video or masked-number phone visits from a physician's phone.

Sources the engine cited

Is one of these your site? Its page lists every recorded answer that cited it, with the questions, the pages and the dates, and carries the alert for the next citation.

The answer, as recorded

## The short answer The right pick depends almost entirely on whether you already have an EHR you're keeping. That's the fork in the road, so here's my list organized around it. ### If you have an EHR you're keeping - use its native telehealth first 1. **Your EHR's built-in module** (athenaTelehealth, Epic video visits via MyChart, Tebra, eClinicalWorks healow, NextGen Virtual Visits). This is my genuine first recommendation and it's the one most clinics skip. Documentation, scheduling, and billing land in one chart with no double entry, and there's usually no separate per-provider license. athenahealth's version runs in the browser with no download or separate integration; Epic delivers video visits inside MyChart with single sign-on so patients use credentials they already have. Bolting on a third-party tool when this exists is how clinics end up paying twice for worse charting. ([Healthcare IT News](https://www.healthcareitnews.com/news/athenahealth-launches-new-ehr-embedded-telehealth-tool), [McKesson Ventures](https://ventures.mckesson.com/epic-mychart-partnership-american-well/)) ### If you need a standalone platform 2. **Doxy.me** - the default for small and solo practices, and what I'd name if you want one thing that just works. Browser-based, nothing for patients to install, BAA included, and cheap: roughly $35/month per provider ($29 annual) with custom clinic pricing for multi-provider management. It beat Zoom on ease of use in practitioner reviews precisely because it's purpose-built for visits rather than meetings. Caveat: support is chat-based and historically slow. ([G2](https://g2.com/products/doxy-me/pricing), [Capterra](https://www.capterra.com/p/158461/Doxy-me/reviews/)) 3. **eVisit** - my pick for multi-site groups, urgent care, and health systems that need real virtual-care *operations*: waiting room queues, patient routing across providers, device integrations. It was the first telemedicine product to fully integrate with the athenahealth EHR, so it plays well in that ecosystem. Enterprise pricing, not for a two-doc office. ([eVisit](https://evisit.com/evisit-becomes-first-telemedicine-solution-to-fully-integrate-with-athenahealth-ehr)) 4. **Zoom Workplace for Healthcare** - worth it if your clinic already runs on Zoom for everything else. Same 4.6/5 rating as Doxy.me, far better call reliability on bad connections, and you get a BAA on the healthcare tier. You're buying video quality and IT familiarity, not clinical workflow. ([GetApp](https://www.getapp.ca/compare/111633/121935/zoom/vs/doxy-me)) 5. **Teladoc Health (Solo platform)** - for hospitals and systems needing cart-based specialty consults, tele-stroke, or inpatient virtual care alongside outpatient visits. It integrates with Epic. Heavyweight and priced accordingly. ([Becker's](https://www.beckershospitalreview.com/telehealth/teladoc-health-integrates-virtual-care-platform-wit)) 6. **SimplePractice** (~$49/month, includes 1:1 telehealth) or **Healthie** (~$19/month) - if you're behavioral health, nutrition, or another cash-pay-heavy specialty. These are full practice-management systems where telehealth is one feature, so they replace your EHR rather than sit next to it. Don't buy these for a primary care or multi-specialty clinic. ([Practice Better](https://practicebetter.io/blog/best-hipaa-compliant-telehealth-platforms)) 7. **Doximity Dialer** - not a full platform, but free, and the fastest way to do compliant video or masked-number phone visits from a physician's phone. Good as a backup for when your main platform fails or a patient can't get video working. ([Doximity](https://blog.doximity.com/articles/the-best-telehealth-platforms-for-doctors-in-2026-ai-features-workflow-integration-and-patient-experience)) ## Two things to check before you sign - **A signed BAA is non-negotiable and is not automatic** - consumer tiers of Zoom, Teams, and similar don't include one. Small practices face the same OCR enforcement and breach penalties as large systems, so practice size is no shield here. - **AI scribing is the live differentiator in 2026.** Ambient documentation and in-call clinical decision support are now embedded in several platforms rather than sold separately. If you're switching anyway, make this part of the evaluation. One flag on the pricing above: those figures come from comparison and review sites, not vendor quotes. Treat them as ballpark for budgeting and confirm directly - per-provider telehealth pricing moves often, and clinic/group tiers are almost always "contact sales." Sources: - [Healthcare IT News - athenahealth EHR-embedded telehealth](https://www.healthcareitnews.com/news/athenahealth-launches-new-ehr-embedded-telehealth-tool) - [McKesson Ventures - Epic MyChart telehealth partnership](https://ventures.mckesson.com/epic-mychart-partnership-american-well/) - [G2 - Doxy.me pricing](https://g2.com/products/doxy-me/pricing) - [Capterra - Doxy.me reviews](https://www.capterra.com/p/158461/Doxy-me/reviews/) - [eVisit - athenahealth integration](https://evisit.com/evisit-becomes-first-telemedicine-solution-to-fully-integrate-with-athenahealth-ehr) - [GetApp - Zoom vs Doxy.me](https://www.getapp.ca/compare/111633/121935/zoom/vs/doxy-me) - [Becker's Hospital Review - Teladoc Epic integration](https://www.beckershospitalreview.com/telehealth/teladoc-health-integrates-virtual-care-platform-wit) - [Practice Better - best HIPAA-compliant telehealth platforms](https://practicebetter.io/blog/best-hipaa-compliant-telehealth-platforms) - [Doximity - best telehealth platforms for doctors 2026](https://blog.doximity.com/articles/the-best-telehealth-platforms-for-doctors-in-2026-ai-features-workflow-integration-and-patient-experience)

Near this answer

The same question, recorded on other dates: 2026-10-21, 2026-10-19, 2026-10-18, 2026-10-16, 2026-10-14, 2026-10-11, 2026-10-08, 2026-10-06, 2026-10-03, 2026-10-01, 2026-09-29.

telehealth platforms, asked for other audiences: therapists (asked 2026-10-23).

Other categories with a recorded answer: childcare management software, church management software, construction management software, dental practice software.

Play this answer: which brand was named first?

Markdown edition · JSON record · the question page, with every recording · Answer Watch · AEO Watch

Answer Watch records what one AI answer engine said on one date, nothing more. Each page names the engine and the model, carries the date the question was asked, and lists the brands that appeared in the answer in the order the engine gave them, with the sources it cited. It is a measurement, not a ranking, not a recommendation and not a claim about the world. Brands that did not appear in an answer are not named on any public page. Coverage: Claude (Anthropic) with web search. Other engines not included.