What Claude (Anthropic) with web search answered for telehealth platforms (medical clinics) on 2026-09-23
Claude (Anthropic) with web search claude-opus-5 asked 2026-09-23
On 2026-09-23, Claude (Anthropic) with web search was asked "best telehealth platforms for medical clinics". It named 14 brands; the first six, in order, were AdvancedMD, Tebra, Doxy.me, signed BAA, Zoom and SimplePractice.
| Question | best telehealth platforms for medical clinics |
|---|---|
| Asked on | 2026-09-23 |
| Engine | Claude (Anthropic) with web search |
| Model | claude-opus-5 |
| Brands named | 14 |
| Sources cited | 10 |
| Audience | medical clinics |
| Coverage | Coverage: Claude (Anthropic) with web search. Other engines not included. |
| Last verified |
Coverage: Claude (Anthropic) with web search. Other engines not included.
The question asked, verbatim: best telehealth platforms for medical clinics
Brands named, in the order the engine gave
- AdvancedMD mentioned
athenahealth, eClinicalWorks, Elation, and AdvancedMD ship video visits inside the EHR;
- Tebra mentioned
Tebra has it as an add-on.
- Doxy.me recommended
Doxy.me - My default recommendation for most small and mid-size clinics.
- signed BAA mentioned
Free tier includes HIPAA compliance and a signed BAA;
- Zoom mentioned
Zoom (Workplace for Healthcare) - Best pick if you want the most reliable video on the market and are bolting telehealth onto an existing EHR.
- SimplePractice mentioned
SimplePractice - The right answer if you're behavioral health, or a solo/small practice that wants scheduling, charting, billing, client messaging, and video in one system rather than stitching tools together.
- Amwell mentioned
Amwell (Converge) - Enterprise only.
- VSee mentioned
VSee - Niche but genuinely differentiated: performs well on low bandwidth.
- Healthie mentioned
Also worth a look depending on fit: Healthie (nutrition, wellness, chronic care programs), Jane App (multidisciplinary allied health), TheraPlatform (therapy with built-in clinical tools), Updox (broad practice-management layer, very large installed base).
- Jane mentioned
Also worth a look depending on fit: Healthie (nutrition, wellness, chronic care programs), Jane App (multidisciplinary allied health), TheraPlatform (therapy with built-in clinical tools), Updox (broad practice-management layer, very large installed base).
- Jane App mentioned
Also worth a look depending on fit: Healthie (nutrition, wellness, chronic care programs), Jane App (multidisciplinary allied health), TheraPlatform (therapy with built-in clinical tools), Updox (broad practice-management layer, very large installed base).
- TheraPlatform mentioned
Also worth a look depending on fit: Healthie (nutrition, wellness, chronic care programs), Jane App (multidisciplinary allied health), TheraPlatform (therapy with built-in clinical tools), Updox (broad practice-management layer, very large installed base).
- Updox mentioned
Also worth a look depending on fit: Healthie (nutrition, wellness, chronic care programs), Jane App (multidisciplinary allied health), TheraPlatform (therapy with built-in clinical tools), Updox (broad practice-management layer, very large installed base).
- Google Meet mentioned
Consumer Zoom, FaceTime, and Google Meet on a standard plan don't cover you.
Sources the engine cited
| Source | Type |
|---|---|
| athenahealth.com | other |
| tebra.com | vendor |
| costbench.com | other |
| telehealthwatch.com | other |
| practicebetter.io | other |
| costbench.com | other |
| sermo.com | other |
| accountablehq.com | vendor |
| blog.doximity.com | vendor |
| deepcura.com | other |
The answer, as recorded
## The short answer first **Before you buy a standalone platform, check whether your EHR already includes telehealth.** athenahealth, eClinicalWorks, Elation, and AdvancedMD ship video visits inside the EHR; Tebra has it as an add-on. An embedded visit means one workflow for scheduling → video → documentation → billing, and no double data entry. If your EHR covers it adequately, buying a second platform is usually a mistake. ([athenahealth](https://www.athenahealth.com/resources/blog/athenatelehealth-telehealth-telemedicine), [Tebra](https://www.tebra.com/ehr-software/telehealth)) If you do need a standalone tool, here's who I'd name, in order: **1. Doxy.me** - My default recommendation for most small and mid-size clinics. Patients click a link in a browser: no app, no account, no download. That single design choice is the biggest driver of no-show and abandoned-visit rates, and Doxy.me gets it right. Free tier includes HIPAA compliance *and* a signed BAA; Professional is ~$35/user/mo, Clinic ~$50/user/mo for multi-provider controls, shared waiting rooms, branding, and analytics. You can pilot it this week at zero cost. ([pricing](https://costbench.com/software/telehealth/doxy-me/)) **2. Zoom (Workplace for Healthcare)** - Best pick if you want the most reliable video on the market and are bolting telehealth onto an existing EHR. Staff already know the interface, connection quality under bad conditions is excellent, and it integrates with major EHRs. The healthcare/BAA tier is custom-quoted rather than the $16.99 Pro price, so get a real quote. ([comparison](https://www.telehealthwatch.com/doxy-me-vs-zoom-for-healthcare-platform-needs/)) **3. SimplePractice** - The right answer if you're behavioral health, or a solo/small practice that wants scheduling, charting, billing, client messaging, and video in one system rather than stitching tools together. Purpose-built for that segment and it shows. Less suitable for a multi-specialty primary care group. ([overview](https://practicebetter.io/blog/best-hipaa-compliant-telehealth-platforms)) **4. Amwell (Converge)** - Enterprise only. Worth it when you need native HL7/FHIR integration, clinical routing across departments, and interpreter or specialist-on-demand services. Overkill and overpriced for a single clinic. Listed at $0-$42/provider/mo but real deployments are enterprise contracts with implementation cost. ([Amwell alternatives](https://costbench.com/software/telehealth/amwell/alternatives/)) **5. VSee** - Niche but genuinely differentiated: performs well on low bandwidth. If you serve rural or underserved patients on poor connections, it outperforms slicker competitors where it counts. ([roundup](https://www.sermo.com/resources/telemedicine-platforms/)) Also worth a look depending on fit: **Healthie** (nutrition, wellness, chronic care programs), **Jane App** (multidisciplinary allied health), **TheraPlatform** (therapy with built-in clinical tools), **Updox** (broad practice-management layer, very large installed base). ## Two things that decide this more than the feature list - **Signed BAA, in writing, before go-live.** "HIPAA-compliant" in marketing copy is not the same as an executed Business Associate Agreement. Consumer Zoom, FaceTime, and Google Meet on a standard plan don't cover you. This is non-negotiable and it's where practices get burned. ([detail](https://www.accountablehq.com/post/comparing-popular-hipaa-compliant-telehealth-tools)) - **Patient-side friction.** Any platform that makes a 74-year-old download an app and create a password will generate no-shows. Test the patient join flow yourself on a cheap Android phone before signing anything. One caveat on the sources: several of the "best of 2026" roundups above are vendor blogs or affiliate sites, so treat their rankings as leads rather than verdicts. The pricing and BAA facts are the parts worth acting on - confirm current numbers directly with each vendor, since telehealth pricing moves frequently. **Sources:** - [athenaTelehealth - athenahealth](https://www.athenahealth.com/resources/blog/athenatelehealth-telehealth-telemedicine) - [Telehealth Software for Private Practices - Tebra](https://www.tebra.com/ehr-software/telehealth) - [Doxy.me Pricing 2026 - Costbench](https://costbench.com/software/telehealth/doxy-me/) - [Amwell Alternatives (2026) - Costbench](https://costbench.com/software/telehealth/amwell/alternatives/) - [Doxy.me vs. Zoom for Healthcare - Telehealth Watch](https://www.telehealthwatch.com/doxy-me-vs-zoom-for-healthcare-platform-needs/) - [8 best HIPAA-compliant telehealth platforms - Practice Better](https://practicebetter.io/blog/best-hipaa-compliant-telehealth-platforms) - [The 4 best telemedicine platforms for physicians in 2026 - Sermo](https://www.sermo.com/resources/telemedicine-platforms/) - [Comparing Popular HIPAA-Compliant Telehealth Tools - Accountable](https://www.accountablehq.com/post/comparing-popular-hipaa-compliant-telehealth-tools) - [Best Telehealth Platforms for Doctors in 2026 - Doximity](https://blog.doximity.com/articles/The-Best-Telehealth-Platforms-for-Doctors-in-2026-AI-Features-Workflow-Integration-and-Patient-Experience) - [Best EMR for Small Practices (2026) - DeepCura](https://www.deepcura.com/resources/best-emr-for-small-practices)
Markdown edition · the question page, with every recording · Answer Watch · AEO Watch
Answer Watch records what one AI answer engine said on one date, nothing more. Each page names the engine and the model, carries the date the question was asked, and lists the brands that appeared in the answer in the order the engine gave them, with the sources it cited. It is a measurement, not a ranking, not a recommendation and not a claim about the world. Brands that did not appear in an answer are not named on any public page. Coverage: Claude (Anthropic) with web search. Other engines not included.