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{"id": 3955, "category": "live-chat-software", "audience": "online-stores", "asked_at": "2026-09-30T23:23:43Z", "permalink_slug": "live-chat-software-online-stores-2026-09-30", "question": "best live chat software for online stores", "url": "https://www.zendesk.com/service/messaging/shopify-live-chat/", "citation_id": 136695, "page": "https://bikoosh.com/answers/s/live-chat-software-online-stores-2026-09-30"}, {"id": 3901, "category": "field-service-management-software", "audience": "online-stores", "asked_at": "2026-09-30T22:19:43Z", "permalink_slug": "field-service-management-software-online-stores-2026-09-30", "question": "best field service management software for online stores", "url": "https://www.zendesk.com/service/ticketing-system/field-service-software/", "citation_id": 135945, "page": "https://bikoosh.com/answers/s/field-service-management-software-online-stores-2026-09-30"}, {"id": 3828, "category": "community-forum-software", "audience": "small-businesses", "asked_at": "2026-09-30T00:47:33Z", "permalink_slug": "community-forum-software-small-businesses-2026-09-30", "question": "best community forum software for small businesses", "url": "https://www.zendesk.com/service/help-center/best-forum-software/", "citation_id": 134831, "page": "https://bikoosh.com/answers/s/community-forum-software-small-businesses-2026-09-30"}, {"id": 3808, "category": "call-center-software", "audience": "small-businesses", "asked_at": "2026-09-30T00:22:24Z", "permalink_slug": "call-center-software-small-businesses-2026-09-30", "question": "best call center software for small businesses", "url": "https://www.zendesk.com/service/voice/call-center-software-for-small-businesses/", "citation_id": 134536, "page": "https://bikoosh.com/answers/s/call-center-software-small-businesses-2026-09-30"}, {"id": 3750, "category": "workforce-scheduling-software", "audience": "small-businesses", "asked_at": "2026-09-29T23:10:49Z", "permalink_slug": "workforce-scheduling-software-small-businesses-2026-09-29", "question": "best workforce scheduling software for small businesses", "url": "https://www.zendesk.com/service/wfm/employee-scheduling-software/", "citation_id": 133631, "page": "https://bikoosh.com/answers/s/workforce-scheduling-software-small-businesses-2026-09-29"}], "sentence": "zendesk.com was cited in 56 of the 4,626 recorded answers across 10 categories, first on 2026-09-06, most recently on 2026-10-04.", "page": "https://bikoosh.com/answers/source/zendesk.com", "limitation": "Coverage: Claude (Anthropic) with web search. Other engines not included."}