{"question": "best voip phone systems for online stores", "category": "voip-phone-systems", "category_name": "voip phone systems", "audience": "online-stores", "audience_name": "online stores", "engine": "Claude (Anthropic) with web search", "model": "claude-opus-5", "asked_at": "2026-10-16T22:21:26Z", "permalink": "https://bikoosh.com/answers/s/voip-phone-systems-online-stores-2026-10-16", "question_page": "https://bikoosh.com/answers/q/voip-phone-systems/online-stores", "brands_named": [{"position": 1, "brand": "Aircall", "label": "mentioned"}, {"position": 2, "brand": "Shopify", "label": "mentioned"}, {"position": 3, "brand": "Gorgias", "label": "mentioned"}, {"position": 4, "brand": "Zendesk", "label": "mentioned"}, {"position": 5, "brand": "HubSpot", "label": "mentioned"}, {"position": 6, "brand": "Professional", "label": "mentioned"}, {"position": 7, "brand": "RingCentral", "label": "mentioned"}, {"position": 8, "brand": "Slack", "label": "mentioned"}, {"position": 9, "brand": "Dialpad", "label": "recommended"}, {"position": 10, "brand": "Nextiva", "label": "mentioned"}, {"position": 11, "brand": "G2", "label": "mentioned"}, {"position": 12, "brand": "OpenPhone", "label": "mentioned"}, {"position": 13, "brand": "Quo", "label": "mentioned"}, {"position": 14, "brand": "Ooma Office", "label": "mentioned"}, {"position": 15, "brand": "Zoom", "label": "mentioned"}, {"position": 16, "brand": "Ringly", "label": "recommended"}, {"position": 17, "brand": "KrispCall", "label": "recommended"}, {"position": 18, "brand": "CallHippo", "label": "recommended"}, {"position": 19, "brand": "Gorgias + Aircall", "label": "mentioned"}], "sources_cited": [{"url": "https://aircall.io/pricing/", "domain": "aircall.io", "source_type": "vendor"}, {"url": "https://apps.shopify.com/aircall", "domain": "apps.shopify.com", "source_type": "vendor"}, {"url": "https://www.gorgias.com/apps/aircall", "domain": "gorgias.com", "source_type": "vendor"}, {"url": "https://www.forbes.com/advisor/business/software/best-voip-service/", "domain": "forbes.com", "source_type": "other"}, {"url": "https://getvoip.com/blog/business-phone-systems/", "domain": "getvoip.com", "source_type": "other"}, {"url": "https://www.forbes.com/advisor/business/software/best-voip-apps/", "domain": "forbes.com", "source_type": "other"}, {"url": "https://www.businessnewsdaily.com/6780-best-business-phone-systems.html", "domain": "businessnewsdaily.com", "source_type": "other"}, {"url": "https://www.techradar.com/best/best-phone-service-for-business", "domain": "techradar.com", "source_type": "review"}], "answer_text": "## Short answer, in the order I'd actually recommend them\n\n**1. Aircall** - my default pick for an online store. It's the one with a genuinely native Shopify integration: when a call connects, the agent sees the caller's name, recent orders, order status and tracking link right in the softphone, and the call record + AI summary gets pushed into Gorgias, Zendesk or HubSpot automatically. That's exactly the \"where is my order?\" workflow that eats ecommerce support time. Essentials is $30/license/month, Professional $50, minimum 3 licenses, 25% off annual. Professional is where you get power dialer, queue callback and smart routing. ([pricing](https://aircall.io/pricing/), [Shopify app](https://apps.shopify.com/aircall), [Gorgias integration](https://www.gorgias.com/apps/aircall))\n\n**2. RingCentral** - pick this if the phone system has to serve the whole company, not just support. Biggest integration marketplace (~300+), best-in-class video and Teams/Slack connectivity, and the most mature platform of the bunch. Core is $20/user/month on annual ($30 monthly), Advanced $25, Ultra $35. Forbes rates it best for unified communications. ([Forbes](https://www.forbes.com/advisor/business/sof", "answer_truncated": true, "measurement": "One answer from one engine on one date. Not a ranking and not a claim about the world; brands the engine did not name are not recorded.", "limitation": "Coverage: Claude (Anthropic) with web search. Other engines not included.", "alerts": {"name": "Answer Watch Pro", "price_usd": 79, "period": "month", "gets": "daily change alerts for up to 5 brands in what one AI answer engine says, history, CSV export. Coverage: Claude (Anthropic) with web search. Other engines not included", "url": "https://bikoosh.com/answers"}}