{"question": "best telehealth platforms for medical clinics", "category": "telehealth-platforms", "category_name": "telehealth platforms", "audience": "medical-clinics", "audience_name": "medical clinics", "engine": "Claude (Anthropic) with web search", "model": "claude-opus-5", "asked_at": "2026-10-18T22:18:30Z", "permalink": "https://bikoosh.com/answers/s/telehealth-platforms-medical-clinics-2026-10-18", "question_page": "https://bikoosh.com/answers/q/telehealth-platforms/medical-clinics", "brands_named": [{"position": 1, "brand": "Doxy.me", "label": "recommended"}, {"position": 2, "brand": "Professional", "label": "mentioned"}, {"position": 3, "brand": "Mend", "label": "mentioned"}, {"position": 4, "brand": "Epic", "label": "mentioned"}, {"position": 5, "brand": "NextGen", "label": "mentioned"}, {"position": 6, "brand": "Zoom", "label": "mentioned"}, {"position": 7, "brand": "Zoom Workplace", "label": "mentioned"}, {"position": 8, "brand": "Check", "label": "mentioned"}, {"position": 9, "brand": "SimplePractice", "label": "mentioned"}, {"position": 10, "brand": "all-in-one", "label": "mentioned"}, {"position": 11, "brand": "Healthie", "label": "mentioned"}, {"position": 12, "brand": "Curogram", "label": "mentioned"}, {"position": 13, "brand": "VSee Clinic", "label": "mentioned"}, {"position": 14, "brand": "OmniMD", "label": "mentioned"}, {"position": 15, "brand": "Practice Better", "label": "mentioned"}], "sources_cited": [{"url": "https://www.zocdoc.com/resources/blog/article/hipaa-compliant-telehealth-platforms/", "domain": "zocdoc.com", "source_type": "other"}, {"url": "https://omnimd.com/blog/best-telehealth-software-for-clinics/", "domain": "omnimd.com", "source_type": "vendor"}, {"url": "https://newsite1.practicebetter.io/blog/best-hipaa-compliant-telehealth-platforms", "domain": "newsite1.practicebetter.io", "source_type": "vendor"}, {"url": "https://mend.com/", "domain": "mend.com", "source_type": "vendor"}, {"url": "https://www.massmed.org/Patient-Care/COVID-19/Telehealth-Vendor-Options", "domain": "massmed.org", "source_type": "other"}, {"url": "https://www.capterra.com/compare/158461-158468/Doxy-me-vs-Cloud-Clinic", "domain": "capterra.com", "source_type": "review"}, {"url": "https://www.choosingtherapy.com/healthie-review/", "domain": "choosingtherapy.com", "source_type": "other"}, {"url": "https://blog.doximity.com/articles/the-best-telehealth-platforms-for-doctors-in-2026-ai-features-workflow-integration-and-patient-experience", "domain": "blog.doximity.com", "source_type": "vendor"}], "answer_text": "The honest answer is that \"best\" depends on whether you already have an EHR you're keeping. Here's how I'd rank them.\n\n## If you already have an EHR and just need compliant video\n\n**1. Doxy.me** - My default recommendation for most clinics. Browser-based, no app download for patients (the single biggest reason video visits fail), and it was built for healthcare rather than retrofitted. Clinic plans run about $50/month for 2-50 providers, Professional ~$35/month solo. One critical caveat: the free tier does not include a BAA, so you cannot legally use it for patient visits - pay for a plan and get the BAA signed before your first visit.\n\n**2. Mend** - The strongest pick if EHR integration is non-negotiable. It integrates with 80+ EHRs including Epic, Cerner, athenahealth, eClinicalWorks, NextGen, and Allscripts, so your staff don't double-enter anything. Also has good patient intake and no-show reduction tooling. Pricier and more sales-driven than Doxy.me.\n\n**3. Zoom Workplace for Healthcare** - Worth naming because video quality and reliability are excellent and your staff already know it. But you need the healthcare tier with a BAA, not Zoom Basic, and it's a generic meeting tool:", "answer_truncated": true, "measurement": "One answer from one engine on one date. Not a ranking and not a claim about the world; brands the engine did not name are not recorded.", "limitation": "Coverage: Claude (Anthropic) with web search. Other engines not included.", "alerts": {"name": "Answer Watch Pro", "price_usd": 79, "period": "month", "gets": "daily change alerts for up to 5 brands in what one AI answer engine says, history, CSV export. Coverage: Claude (Anthropic) with web search. Other engines not included", "url": "https://bikoosh.com/answers"}}