{"question": "best managed it services for remote teams", "category": "managed-it-services", "category_name": "managed it services", "audience": "remote-teams", "audience_name": "remote teams", "engine": "Claude (Anthropic) with web search", "model": "claude-opus-5", "asked_at": "2026-10-20T23:54:51Z", "permalink": "https://bikoosh.com/answers/s/managed-it-services-remote-teams-2026-10-20", "question_page": "https://bikoosh.com/answers/q/managed-it-services/remote-teams", "brands_named": [{"position": 1, "brand": "Electric", "label": "mentioned"}, {"position": 2, "brand": "Slack", "label": "mentioned"}, {"position": 3, "brand": "Rippling", "label": "mentioned"}, {"position": 4, "brand": "Rippling IT", "label": "mentioned"}, {"position": 5, "brand": "Ntiva", "label": "mentioned"}, {"position": 6, "brand": "Dataprise", "label": "mentioned"}, {"position": 7, "brand": "CDW", "label": "mentioned"}, {"position": 8, "brand": "Logicalis", "label": "mentioned"}, {"position": 9, "brand": "Deel IT", "label": "mentioned"}, {"position": 10, "brand": "Remote", "label": "mentioned"}, {"position": 11, "brand": "Remote.com", "label": "mentioned"}, {"position": 12, "brand": "Workwize", "label": "mentioned"}, {"position": 13, "brand": "Firstbase", "label": "mentioned"}, {"position": 14, "brand": "Kandji", "label": "mentioned"}, {"position": 15, "brand": "Jamf", "label": "mentioned"}], "sources_cited": [{"url": "https://www.softwareadvice.com/remote-support/electric-ai-profile/", "domain": "softwareadvice.com", "source_type": "review"}, {"url": "https://www.rfp.wiki/it-security/managed-it-services/electric-ai", "domain": "rfp.wiki", "source_type": "other"}, {"url": "https://www.rfp.wiki/it-security/managed-it-services/ntiva/the-20-msp", "domain": "rfp.wiki", "source_type": "other"}, {"url": "https://www.rippling.com/blog/remote-equipment-management-software", "domain": "rippling.com", "source_type": "vendor"}, {"url": "https://www.goworkwize.com/blog/5-managed-it-services", "domain": "goworkwize.com", "source_type": "other"}, {"url": "https://www.talentmsh.com/insights/cost-of-outsourced-it-support", "domain": "talentmsh.com", "source_type": "other"}, {"url": "https://petronellatech.com/blog/managed-it-services-pricing-what-to-expect-2026/", "domain": "petronellatech.com", "source_type": "other"}, {"url": "https://digacore.com/blog/top-managed-it-service-providers/", "domain": "digacore.com", "source_type": "other"}], "answer_text": "Heads up on one thing before the list: \"managed IT services\" covers two different purchases that get marketed identically - a **software platform** you run yourself (device management, provisioning, SSO) and a **human team** that answers tickets and owns your stack. For remote teams the second is usually what's missing. I've flagged which each one is.\n\nAlso: searches on this topic are heavily SEO-polluted, and awards like Channel Futures' MSP 501 are self-nominated, so I'd weight them lightly.\n\n## If you're 10-200 people, remote-first\n\n**1. Electric** - The closest thing to a purpose-built answer. Support lives in Slack/Teams rather than a ticket portal, which matters a lot when nobody shares an office, and it bundles endpoint management, SaaS admin, and onboarding/offboarding workflows. It's the first one I'd demo. Caveat worth taking seriously: a recurring thread in reviews is that it [didn't fulfill commitments](https://www.softwareadvice.com/remote-support/electric-ai-profile/) for some customers and the mobile app is weak - so press hard on SLAs and escalation paths in the trial.\n\n**2. Rippling IT** - Only if you already run Rippling for HR/payroll, in which case it's close to", "answer_truncated": true, "measurement": "One answer from one engine on one date. Not a ranking and not a claim about the world; brands the engine did not name are not recorded.", "limitation": "Coverage: Claude (Anthropic) with web search. Other engines not included.", "alerts": {"name": "Answer Watch Pro", "price_usd": 79, "period": "month", "gets": "daily change alerts for up to 5 brands in what one AI answer engine says, history, CSV export. Coverage: Claude (Anthropic) with web search. Other engines not included", "url": "https://bikoosh.com/answers"}}