{"question": "best help desk software for online stores", "category": "help-desk-software", "category_name": "help desk software", "audience": "online-stores", "audience_name": "online stores", "engine": "Claude (Anthropic) with web search", "model": "claude-opus-5", "asked_at": "2026-10-25T00:35:31Z", "permalink": "https://bikoosh.com/answers/s/help-desk-software-online-stores-2026-10-25", "question_page": "https://bikoosh.com/answers/q/help-desk-software/online-stores", "brands_named": [{"position": 1, "brand": "Gorgias", "label": "recommended"}, {"position": 2, "brand": "Shopify", "label": "recommended"}, {"position": 3, "brand": "BigCommerce", "label": "recommended"}, {"position": 4, "brand": "WooCommerce", "label": "recommended"}, {"position": 5, "brand": "Richpanel", "label": "compared"}, {"position": 6, "brand": "Amazon", "label": "mentioned"}, {"position": 7, "brand": "Freshdesk", "label": "mentioned"}, {"position": 8, "brand": "Intercom", "label": "mentioned"}, {"position": 9, "brand": "Zendesk", "label": "mentioned"}], "sources_cited": [{"url": "https://www.dragapp.com/blog/gorgias-pricing/", "domain": "dragapp.com", "source_type": "other"}, {"url": "https://www.eesel.ai/blog/best-helpdesk-software-for-ecommerce", "domain": "eesel.ai", "source_type": "other"}, {"url": "https://sacra.com/c/gorgias/", "domain": "sacra.com", "source_type": "other"}, {"url": "https://richpanel.com/blog/gorgias-alternatives", "domain": "richpanel.com", "source_type": "vendor"}, {"url": "https://www.edesk.com/blog/ebay-helpdesk-software-compared/", "domain": "edesk.com", "source_type": "other"}, {"url": "https://channelreply.com/blog/view/ecommerce-helpdesk-ebay-amazon", "domain": "channelreply.com", "source_type": "other"}], "answer_text": "# Help desk software for online stores\n\nHere's who I'd actually name, roughly in the order I'd bring them up:\n\n**1. Gorgias** - the default recommendation for Shopify/BigCommerce/WooCommerce stores. It's purpose-built for ecommerce, so order history, tracking, subscriptions, and refunds live inside the ticket - agents can cancel, edit, or refund an order without leaving the conversation. Pricing is ticket-based, not seat-based: $10/mo (50 tickets) up to $300/mo Pro (2,000 tickets), with **unlimited seats on every plan** - a genuine cost advantage if you have part-time or seasonal agents. Watch the AI Agent meter though: ~$0.90-1.00 per resolved conversation *and* it still counts against your ticket allotment, so automation bills twice. ([Gorgias pricing breakdown](https://www.dragapp.com/blog/gorgias-pricing/), [eesel](https://www.eesel.ai/blog/best-helpdesk-software-for-ecommerce))\n\n**2. Richpanel** - the price-sensitive alternative to Gorgias with a similar ecommerce-native feel and a strong self-service/returns portal that deflects \"where is my order\" before it becomes a ticket. Helpdesk runs ~$29/user/mo Starter and $99/mo Pro, with the portal priced separately by order volume.", "answer_truncated": true, "measurement": "One answer from one engine on one date. Not a ranking and not a claim about the world; brands the engine did not name are not recorded.", "limitation": "Coverage: Claude (Anthropic) with web search. Other engines not included.", "alerts": {"name": "Answer Watch Pro", "price_usd": 79, "period": "month", "gets": "daily change alerts for up to 5 brands in what one AI answer engine says, history, CSV export. Coverage: Claude (Anthropic) with web search. Other engines not included", "url": "https://bikoosh.com/answers"}}