{"question": "best help desk software for online stores", "category": "help-desk-software", "category_name": "help desk software", "audience": "online-stores", "audience_name": "online stores", "engine": "Claude (Anthropic) with web search", "model": "claude-opus-5", "asked_at": "2026-09-07T21:34:03Z", "permalink": "https://bikoosh.com/answers/s/help-desk-software-online-stores-2026-09-07", "question_page": "https://bikoosh.com/answers/q/help-desk-software/online-stores", "brands_named": [{"position": 1, "brand": "Shopify", "label": "mentioned"}, {"position": 2, "brand": "Gorgias", "label": "mentioned"}, {"position": 3, "brand": "Help Scout", "label": "mentioned"}, {"position": 4, "brand": "Freshdesk", "label": "mentioned"}, {"position": 5, "brand": "BigCommerce", "label": "mentioned"}, {"position": 6, "brand": "Richpanel", "label": "mentioned"}, {"position": 7, "brand": "Zendesk", "label": "mentioned"}, {"position": 8, "brand": "Tidio", "label": "mentioned"}, {"position": 9, "brand": "Shopify Inbox", "label": "recommended"}], "sources_cited": [{"url": "https://www.getmacha.com/blog/gorgias-pricing-explained", "domain": "getmacha.com", "source_type": "other"}, {"url": "https://getomnichannel.com/helpdesk-ticketing/gorgias-review/", "domain": "getomnichannel.com", "source_type": "other"}, {"url": "https://www.edesk.com/blog/zendesk-alternatives-ecommerce-customer-support/", "domain": "edesk.com", "source_type": "other"}, {"url": "https://www.richpanel.com/learn/best-help-desk-software-ecommerce-2026", "domain": "richpanel.com", "source_type": "vendor"}, {"url": "https://ustechautomations.com/resources/blog/gorgias-alternatives-shopify-customer-support-2026", "domain": "ustechautomations.com", "source_type": "other"}, {"url": "https://hiverhq.com/blog/ecommerce-helpdesk", "domain": "hiverhq.com", "source_type": "other"}], "answer_text": "## Short answer\nIf you're on Shopify and support is a real cost center, **Gorgias**. If you sell across Amazon/eBay/Walmart too, **eDesk**. If you just need a clean shared inbox, **Help Scout** (or **Freshdesk** if budget is the constraint).\n\n## The list, in the order I'd actually consider them\n\n**1. Gorgias** - the default for Shopify/BigCommerce/Magento DTC brands. Order data, refunds, and subscription actions sit right in the ticket, so agents resolve without tab-hopping, and it attributes revenue to support conversations. Pricing is ticket-based, not per-seat: ~$10/mo (50 tickets), $60 (300), $360 (2,000), $900 (5,000), unlimited agents on every tier, overages ~$0.36-0.40/ticket. The AI Agent is **$0.90-1.00 per resolved conversation on top** - and an AI resolution reportedly still counts as a billable ticket, so model your volume before committing. ([Gorgias pricing breakdown](https://www.getmacha.com/blog/gorgias-pricing-explained), [ticket math](https://getomnichannel.com/helpdesk-ticketing/gorgias-review/))\n\n**2. eDesk** - the one I'd name if marketplaces are a meaningful share of revenue. Native two-way integration with Amazon, eBay and dozens of other channels, which Gorg", "answer_truncated": true, "measurement": "One answer from one engine on one date. Not a ranking and not a claim about the world; brands the engine did not name are not recorded.", "limitation": "Coverage: Claude (Anthropic) with web search. Other engines not included.", "alerts": {"name": "Answer Watch Pro", "price_usd": 79, "period": "month", "gets": "daily change alerts for up to 5 brands in what one AI answer engine says, history, CSV export. Coverage: Claude (Anthropic) with web search. Other engines not included", "url": "https://bikoosh.com/answers"}}