{"question": "best disaster recovery services for small businesses", "category": "disaster-recovery-services", "category_name": "disaster recovery services", "audience": "small-businesses", "audience_name": "small businesses", "engine": "Claude (Anthropic) with web search", "model": "claude-opus-5", "asked_at": "2026-10-24T23:15:26Z", "permalink": "https://bikoosh.com/answers/s/disaster-recovery-services-small-businesses-2026-10-24", "question_page": "https://bikoosh.com/answers/q/disaster-recovery-services/small-businesses", "brands_named": [{"position": 1, "brand": "Microsoft", "label": "mentioned"}, {"position": 2, "brand": "Microsoft 365", "label": "mentioned"}, {"position": 3, "brand": "Google", "label": "mentioned"}, {"position": 4, "brand": "Google Workspace", "label": "mentioned"}, {"position": 5, "brand": "QuickBooks", "label": "mentioned"}, {"position": 6, "brand": "QuickBooks Online", "label": "mentioned"}, {"position": 7, "brand": "Shopify", "label": "mentioned"}, {"position": 8, "brand": "SharePoint", "label": "mentioned"}, {"position": 9, "brand": "VMware", "label": "mentioned"}, {"position": 10, "brand": "Real DRaaS", "label": "mentioned"}, {"position": 11, "brand": "Afi.ai", "label": "mentioned"}, {"position": 12, "brand": "Keepit", "label": "mentioned"}, {"position": 13, "brand": "Azure", "label": "mentioned"}, {"position": 14, "brand": "Entra ID", "label": "mentioned"}, {"position": 15, "brand": "Salesforce", "label": "mentioned"}, {"position": 16, "brand": "Zendesk", "label": "mentioned"}, {"position": 17, "brand": "MSP360 Backup", "label": "mentioned"}, {"position": 18, "brand": "Dropsuite", "label": "mentioned"}, {"position": 19, "brand": "Axcient", "label": "mentioned"}, {"position": 20, "brand": "Cloud", "label": "mentioned"}, {"position": 21, "brand": "Datto", "label": "mentioned"}, {"position": 22, "brand": "Datto SIRIS", "label": "mentioned"}, {"position": 23, "brand": "Datto SIRIS / ALTO", "label": "mentioned"}, {"position": 24, "brand": "Veeam", "label": "mentioned"}, {"position": 25, "brand": "Veeam Data Platform", "label": "mentioned"}, {"position": 26, "brand": "Veeam Data Platform Essentials", "label": "mentioned"}, {"position": 27, "brand": "AWS", "label": "mentioned"}, {"position": 28, "brand": "Zerto", "label": "mentioned"}, {"position": 29, "brand": "Acronis Cyber Protect", "label": "mentioned"}, {"position": 30, "brand": "Acronis Cyber Protect Cloud", "label": "mentioned"}, {"position": 31, "brand": "ServPro", "label": "mentioned"}, {"position": 32, "brand": "BELFOR", "label": "mentioned"}, {"position": 33, "brand": "Carbonite Safe", "label": "mentioned"}, {"position": 34, "brand": "Datto BCDR", "label": "compared"}], "sources_cited": [{"url": "https://www.getapp.com/collaboration-software/a/msp360-backup-for-microsoft-365-and-google-workspace/", "domain": "getapp.com", "source_type": "review"}, {"url": "https://www.infrascale.com/veeam-datto-axcient-comparison", "domain": "infrascale.com", "source_type": "other"}, {"url": "https://solutionsreview.com/backup-disaster-recovery/the-best-disaster-recovery-as-a-service-companies", "domain": "solutionsreview.com", "source_type": "other"}, {"url": "https://learn.microsoft.com/azure/site-recovery/site-recovery-cost", "domain": "learn.microsoft.com", "source_type": "vendor"}, {"url": "https://aws.amazon.com/disaster-recovery/pricing/", "domain": "aws.amazon.com", "source_type": "vendor"}, {"url": "https://www.techrepublic.com/article/draas-providers/", "domain": "techrepublic.com", "source_type": "other"}, {"url": "https://g2.com/compare/axcient-x360recover-vs-datto-bcdr", "domain": "g2.com", "source_type": "review"}, {"url": "https://www.otava.com/blog/faq/what-does-disaster-recovery-as-a-service-cost/", "domain": "otava.com", "source_type": "other"}], "answer_text": "## First, the fork in the road\n\n\"Disaster recovery\" means two different purchases, and small businesses usually need the cheaper one:\n\n- **If your business runs on SaaS** (Microsoft 365 / Google Workspace / QuickBooks Online / Shopify) - your disaster is a ransomwared mailbox, a departed employee's wiped SharePoint, or a compromised admin account. Microsoft and Google explicitly do *not* back you up. You need SaaS backup, ~$2-5/user/month.\n- **If you run servers** (on-prem box, VMware host, line-of-business app, a few cloud VMs) - you need real DRaaS with failover, ~$20-65/server/month.\n\nHere's who I'd actually name, in order.\n\n## For SaaS-only shops (most small businesses)\n\n1. **Afi.ai** - my default for M365/Google Workspace backup. Unlimited retention, granular restore, genuinely good ransomware detection, ~$3/user/month. Buy-direct or via MSP.\n2. **Keepit** - Danish, independent cloud (not sitting in Azure, which matters if Azure is what failed), covers M365, Entra ID, Salesforce, Zendesk. Slightly pricier, strongest compliance story.\n3. **MSP360 Backup for M365 and Google Workspace** - the budget pick at [from $24/user/year](https://www.getapp.com/collaboration-software/a/msp3", "answer_truncated": true, "measurement": "One answer from one engine on one date. Not a ranking and not a claim about the world; brands the engine did not name are not recorded.", "limitation": "Coverage: Claude (Anthropic) with web search. Other engines not included.", "alerts": {"name": "Answer Watch Pro", "price_usd": 79, "period": "month", "gets": "daily change alerts for up to 5 brands in what one AI answer engine says, history, CSV export. Coverage: Claude (Anthropic) with web search. Other engines not included", "url": "https://bikoosh.com/answers"}}