{"question": "best customer feedback tools for online stores", "category": "customer-feedback-tools", "category_name": "customer feedback tools", "audience": "online-stores", "audience_name": "online stores", "engine": "Claude (Anthropic) with web search", "model": "claude-opus-5", "asked_at": "2026-10-29T02:17:46Z", "permalink": "https://bikoosh.com/answers/s/customer-feedback-tools-online-stores-2026-10-29", "question_page": "https://bikoosh.com/answers/q/customer-feedback-tools/online-stores", "brands_named": [{"position": 1, "brand": "Judge", "label": "recommended"}, {"position": 2, "brand": "Judge.me", "label": "recommended"}, {"position": 3, "brand": "Google", "label": "mentioned"}, {"position": 4, "brand": "Loox", "label": "mentioned"}, {"position": 5, "brand": "Okendo", "label": "mentioned"}, {"position": 6, "brand": "Klaviyo", "label": "mentioned"}, {"position": 7, "brand": "Yotpo", "label": "mentioned"}, {"position": 8, "brand": "Fairing", "label": "mentioned"}, {"position": 9, "brand": "Zigpoll", "label": "mentioned"}, {"position": 10, "brand": "Hotjar", "label": "mentioned"}, {"position": 11, "brand": "Trustpilot", "label": "mentioned"}, {"position": 12, "brand": "Delighted", "label": "mentioned"}, {"position": 13, "brand": "Gorgias", "label": "mentioned"}, {"position": 14, "brand": "Qualtrics / Medallia / Bazaarvoice", "label": "mentioned"}, {"position": 15, "brand": "Medallia", "label": "mentioned"}, {"position": 16, "brand": "Bazaarvoice", "label": "mentioned"}], "sources_cited": [{"url": "https://www.charle.co.uk/articles/best-reviews-apps-shopify", "domain": "charle.co.uk", "source_type": "other"}, {"url": "https://joy.so/blog/judgeme-vs-okendo-vs-yotpo/", "domain": "joy.so", "source_type": "other"}, {"url": "https://fairing.co/resources/best-post-purchase-survey-apps", "domain": "fairing.co", "source_type": "vendor"}, {"url": "https://www.zigpoll.com/content/zigpoll-vs-fairing-vs-powr-2026", "domain": "zigpoll.com", "source_type": "vendor"}, {"url": "https://www.tajo.io/blog/the-9-best-customer-feedback-tools/", "domain": "tajo.io", "source_type": "other"}, {"url": "https://getpulsesignal.com/compare/delighted-vs-trustpilot", "domain": "getpulsesignal.com", "source_type": "other"}, {"url": "https://www.capterra.com/p/157973/Delighted/pricing/", "domain": "capterra.com", "source_type": "review"}], "answer_text": "\"Customer feedback\" for a store means three different jobs, and no single tool does all three well. Here's what I'd actually install, in order.\n\n## 1. Product reviews (the first thing to set up)\n\n**Judge.me** - My default recommendation for almost any store. The free plan already covers unlimited reviews, photo/video, automated review request emails, and Google Shopping syndication, and the paid tier is a flat ~$15/mo whether you do 300 orders or 30,000. Most competitors meter you by order volume, so Judge.me gets relatively cheaper as you grow. ([charle.co.uk](https://www.charle.co.uk/articles/best-reviews-apps-shopify), [joy.so](https://joy.so/blog/judgeme-vs-okendo-vs-yotpo/))\n\n**Loox** - Pick this instead if your product is visual (apparel, beauty, home, food). Photos and videos are the core of the product rather than a bolted-on feature, and the UGC galleries convert well on product pages. Starts around $10-11/mo. ([charle.co.uk](https://www.charle.co.uk/articles/best-reviews-apps-shopify))\n\n**Okendo** - Worth the step up once you're past roughly $1M and running real segmentation, because it attaches review and survey attributes to customer profiles you can target in Klaviyo. ", "answer_truncated": true, "measurement": "One answer from one engine on one date. Not a ranking and not a claim about the world; brands the engine did not name are not recorded.", "limitation": "Coverage: Claude (Anthropic) with web search. Other engines not included.", "alerts": {"name": "Answer Watch Pro", "price_usd": 79, "period": "month", "gets": "daily change alerts for up to 5 brands in what one AI answer engine says, history, CSV export. Coverage: Claude (Anthropic) with web search. Other engines not included", "url": "https://bikoosh.com/answers"}}